Shipping Policy

Order preparation

Please allow 1–3 business days for order processing and packing. During holidays or promotional periods, processing may take up to 5 business days. Processing time is separate from delivery time.

Estimated delivery after dispatch

Orders may ship from international fulfillment partners. Transit time depends on your destination, the carrier, and customs processing.

These are estimates, not guaranteed arrival dates. Business days exclude weekends and public holidays.

Tracking your order

When your order ships, we send a shipping confirmation with a tracking number to the email address provided at checkout. Tracking can take 1–3 business days to update after a label is created. A label alone does not confirm that the carrier has received the parcel.

Customs and import charges

Unless checkout states that duties and import taxes are included, charges assessed by your local authorities are your responsibility. Customs clearance can add time to delivery.

Address changes and cancellations

Email support@scentzavo.com or call +1 (707) 985-7218 within 12 hours of placing an order to request an address change or cancellation. We will check whether the order can still be updated. Changes may not be possible once processing has begun or the parcel has been dispatched.

Damaged or missing parcels

If your order arrives damaged, please contact us, ideally within 72 hours, and keep the packaging and photographs of the damage. We will review the issue and arrange a replacement or another appropriate remedy. This reporting request does not limit your statutory rights.

If tracking shows delivery but you cannot find the parcel, check your delivery location and ask household members or neighbors. Contact the carrier and our team so the delivery can be investigated. Mandatory consumer rights remain unaffected.