Return & Refund Policy

1. Return eligibility

For a change-of-mind return, items must be unused, unfilled, undamaged, and in the same condition as received, with the original packaging and any included parts. Please have your order number or proof of purchase ready.

Bottles that have been filled with perfume or other liquids are not eligible for our voluntary change-of-mind return policy. This does not limit your rights if an item is faulty, damaged, or not as described.

2. Start a return

Email support@scentzavo.com or call +1 (707) 985-7218 with your order number and the reason for your request. If accepted, we will provide the return address and instructions. The business address below is not an automatic return destination.

Returns sent without contacting us first may take longer to identify and process. Please do not return a purchase to the manufacturer or the address printed on its shipping label unless instructed.

3. Return shipping

You are responsible for return shipping costs for a change-of-mind return. If an item arrives defective, damaged, or incorrect, contact us so we can arrange an appropriate remedy and cover the necessary return shipping costs.

4. Damaged or incorrect items

Inspect your order on arrival and contact us promptly if a bottle, cap, spray mechanism, or other component is damaged or incorrect. Keep the item and packaging, and have photographs available to help us review the issue.

5. Exceptions and exchanges

Personalized items and gift cards, if offered, are not eligible for change-of-mind returns. Sale items are excluded from our voluntary return policy unless their offer states otherwise. These exclusions do not remove mandatory consumer rights.

For an exchange, request a return first. Once approved, place a separate order for the replacement item you would like.

6. Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may take additional time to post it. Contact us if more than 15 business days have passed since approval.

7. European Union withdrawal rights

Where EU consumer withdrawal rights apply, you may notify us that you wish to cancel an online purchase within 14 days of delivery without giving a reason, subject to applicable exceptions. Return the goods within 14 days after notifying us. You may inspect goods as you would in a shop; handling beyond what is necessary can result in a deduction for diminished value.

For an eligible withdrawal, we refund payments including standard outbound delivery costs within 14 days of your notice. We may withhold reimbursement until we receive the goods or evidence of return, whichever is earlier. Extra charges for an upgraded delivery service are not refundable. You pay direct return costs for a change-of-mind withdrawal. Statutory rights take priority over conflicting voluntary return conditions.