At Scentzavo, we believe thoughtful fragrance accessories deserve thoughtful service. Every order is handled with care—from the moment it is placed until it arrives at your home.

Our Shipping Philosophy

To reduce unnecessary waste and keep our prices fair, many of our products are shipped from fulfillment centers that specialize in handling carefully selected fragrance accessories and travel-friendly perfume solutions. This allows us to provide thoughtfully designed products with efficient delivery.

This approach enables us to:

•Offer a diverse selection of practical fragrance accessories and portable perfume solutions

•Maintain affordable prices by eliminating unnecessary middlemen

•Apply strict quality-control standards to every item before shipment

We appreciate your patience while your order is being prepared and shipped.

1. Processing Time & Shipping Fee

Every order undergoes a careful review before shipment to ensure it meets our quality standards.

Order Processing Time:

Please allow 1–3 business days for order processing, quality inspection, and packaging.

Peak Seasons:

During holidays or promotional events, processing may take up to 5 business days.

Shipping Fee:

We offer Standard Shipping at a flat worldwide rate of $5.99 per order.

2. Estimated Delivery Times

Because our products are shipped from global partner facilities, delivery times may vary slightly depending on your location.

Delivery times are estimates only and may vary due to customs, carrier delays, or local conditions. They do not represent guaranteed delivery dates.

We appreciate your understanding—quality products and thoughtful delivery take time.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates:

Please allow 1–3 business days for tracking information to update after the shipping label has been created. If the tracking page does not show immediate movement, rest assured that your order is on its way.

4. Customs, Duties & Taxes

International orders are shipped DDU (Delivered Duty Unpaid). This means:

•Customers are responsible for any customs duties, import taxes, or other fees charged by local authorities.

•Scentzavo is not responsible for delays caused by customs-clearance procedures.

We recommend checking your local customs regulations before placing an order.

5. Order Changes & Cancellations

We work quickly to prepare and ship every order.

If you need to change your shipping address or cancel your order, please contact us at support@scentzavo.com within 12 hours of placing your order.

 Once order processing has started, we are unable to modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction is our priority.

Damaged Items

If your order arrives damaged, please email us clear photographs within 72 hours of delivery, and we will arrange a free replacement as soon as possible.

Lost or Stolen Packages

Scentzavo is not responsible for packages that are lost or stolen after the tracking status shows “Delivered.” If your tracking information confirms delivery but you cannot locate the package, please check with your neighbors and contact the shipping carrier immediately to submit a claim. If the carrier confirms the package was delivered but you are unable to locate it, please contact us and we will do our best to assist.

Bolway Hongkong Limited
ROOM 101A, 1/F., GENPLAS INDUSTRIAL BUILDING
56 HOI YUEN ROAD
KWUN TONG, HONG KONG